Shipping Policy

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Shipping Policy

Last updated: December 14, 2025
 

Thank you for visiting Cup O' Paca Coffee and Teas! We’re committed to delivering your coffee and products as quickly and reliably as possible. Please read our shipping policy carefully to understand how your orders are processed and delivered.

 

Order Processing

  • Printify Products: Orders that include print-on-demand items (mugs, apparel, or other merchandise) are fulfilled by Printify. Production typically takes 3–7 business days before shipment.
  • Coffee & Tea Orders: Orders for roasted coffee and artisan teas are fulfilled by Temecula Coffee Roasters (TCR). Orders are typically processed and shipped within 2–4 business days after purchase.

 

Shipping Methods & Delivery Times

Please note we are a United States of America only store due to the perishable nature of most of our products.   Delivery times depend on your location and the items in your order:

 

Printify Products

  • Standard Shipping (US): 5–10 business days after production
  • Expedited Shipping (US): 3–5 business days after production

 

Temecula Coffee Roasters (TCR)

TCR is a small batch roaster.  They roast each shipping day specifically for the orders shipping on that day ensuring that you will receive a fresher product than one that sits in a warehouse.  The Fulfillment process takes a minimum of 3 BUSINESS days. (3-5 business days, longer during the holidays).

 

Each order is unique and shipping package and method is based on what is best for the package.  In general:

  • 1 - 12oz package ships via USPS 1st class
  • 2-8 packages ship via USPS Priority Mail (flat rate or regional)
  • 9+ ship via UPS ground

 

Actual shipping times vary but in general 2-5 BUSINESS days from the date picked up. (2 days to So Cal, 5+ to small cities on the East Coast)

 

Please note: Transit times are estimated by the shipping carrier and may vary due to customs, weather, or other factors.

 

Shipping Costs

Shipping fees are calculated at checkout based on the items in your order and your delivery location. Some promotions may include free shipping—please check our current offers.

Coffee and Tea Orders over $75.00 will automatically include free shipping.

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

 

Shipping Restrictions

  • We currently ship only within the United States. International shipping for coffee is not available due to customs and import restrictions.
  • Some Printify products may ship from different locations, which could result in multiple packages arriving separately.

 

Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us at sales@cupopaca.com. We will work with Printify or Temecula Coffee Roasters to resolve the issue promptly.

 

Address Accuracy

Please ensure that your shipping address is correct. We are not responsible for delays or lost orders due to incorrect addresses provided at checkout.

Alpacas in front of the barn
the girls pen and barn

Meet the Alpacas

At Rolling Rock Ranch Heritage Farms, we have a happy and healthy herd of alpacas—plus two llamas—who bring life, personality, and joy to the ranch every day. Our herd is friendly, socialized, and curious, and it’s truly special to watch them interact with children and adults with special needs, creating moments of connection and delight.

Our alpacas are Suri Alpacas, with a focus on the stunning Grey and Rose Grey fleece colors. Each of our coffee products features a brand ambassador from the herd, letting you enjoy a little piece of ranch life with every cup. You’ll find more details about each alpaca in the product descriptions toward the bottom, so you can get to know our furry friends as well as our coffee.

With every sip, we hope you feel a connection to the calm, joyful energy of our herd—and a reminder to slow down, savor the moment, and enjoy life’s small pleasures.

Michael and Rob, Owners
Rob and Michael

Meet the Founders

Rob Shepherd and Michael James founded Rolling Rock Ranch Heritage Farms in 2014. Both grew up in farm and ranch families in the South, and they carry that hands-on, relaxed lifestyle into everything they do. Their goal is to share some of their favorite products that bring a little bit of that calm, farm-inspired rhythm to your everyday life.

Since 2013, they’ve been raising alpacas, mentoring many up-and-coming alpaca owners along the way. The ranch specializes in Grey and Rose Grey Suri Alpacas, prized for their lustrous, incredibly soft fleece.

Alongside farm life, Rob and Michael share a passion for high-quality coffee and artisan teas, and they’re proud to bring these carefully selected products to their customers. Rob starts his mornings with a big pot of coffee, always enjoying his first cup before heading out to care for the alpacas—a simple ritual that reflects their philosophy: slow down, savor the moment, and enjoy life’s small pleasures.