Refund & Cancellation Policy
Last Updated: December 15, 2025
Thank you for shopping with Cup O' Paca Coffee and Teas. This Refund & Cancellation Policy explains how refunds, returns, cancellations, and subscription changes are handled.
By placing an order or enrolling in a subscription through www.cupopaca.com, you agree to the terms below.
1. General Policy Overview
Due to the nature of our products—freshly roasted coffee, perishable goods, and made-to-order items—all sales are considered final unless otherwise stated below.
Refunds or replacements may be issued at our discretion for qualifying issues such as damaged, defective, or incorrect items.
2. Coffee and Tea Products (Roasted & Drop-Shipped)
Our coffee and tea products are freshly roasted and fulfilled by Temecula Coffee Roasters or other fulfillment partners.
Refunds & Replacements
We do not accept returns on coffee and tea products once shipped. Please do not return / ship products back to the distributor. However, we will offer a replacement or refund if:
- You are not satisified with the quality of a coffee and tea order.
- The item arrives damaged
- The item is defective
-
The wrong item was shipped
Issues must be reported within 7 days of delivery with photo evidence. If the package arrived damaged or is missing, please contact the carrier first.
Reporting an Issue
To be eligible, you must contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
3. Print-on-Demand Products (Printify)
All Printify products are custom-made to order.
Returns & Refunds
We do not accept returns or exchanges for print-on-demand items unless:
- The item arrives damaged
- The item is misprinted
- The wrong item was shipped
Issues must be reported within 7 days of delivery with photo evidence. If the package arrived damaged or is missing, please contact the carrier first.
4. Subscriptions & Recurring Orders
Subscription Billing
Subscriptions are billed automatically according to the delivery schedule selected at checkout.
By enrolling, you authorize recurring charges to your selected payment method.
Subscription Cancellations
You may cancel or modify your subscription at any time by:
⚠️ Important:
Cancellations must be completed before your next billing date to avoid being charged for the upcoming shipment.
Subscription Refunds
- Processed subscription orders are non-refundable
- If an order has already entered production or fulfillment, it cannot be canceled
- If a shipment arrives damaged or incorrect, we will offer a replacement or refund
5. Order Cancellations (Non-Subscription)
Before Fulfillment
Orders may be canceled only if they have not yet entered production or fulfillment.
Once an order is sent to:
-
Temecula Coffee Roasters, or
- Printify
it cannot be canceled. This happens immediately when you place your order.
After Fulfillment
Once an order has shipped, it cannot be canceled or returned except for qualifying issues described above.
6. Shipping Issues
Lost or Delayed Packages
If a package is delayed or lost in transit, please contact us. We will work with the carrier and fulfillment partner to investigate.
Refunds or replacements are issued at our discretion once the carrier investigation is complete.
7. Refund Processing
-
Approved refunds are issued to the original payment method
-
Processing time: 5–10 business days, depending on your bank or payment provider
-
Shipping fees are non-refundable
8. Exchanges
We do not offer direct exchanges. If eligible, we will issue a replacement or refund instead.
9. Abuse & Fraud Prevention
We reserve the right to refuse refunds or replacements in cases of suspected fraud, abuse, or repeated claims.
10. Contact Us
For refund, return, or cancellation requests, contact us at:
Email: sales@cupopaca.com
Business Name: Cup O' Paca Coffee and Teas
11. Policy Changes
We reserve the right to update this policy at any time. Changes will be posted with a revised effective date.
