• Customer Support image

    Orders & Support

    We’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, our support team is ready to help.

    View Faq
  • shipping ad returns image

    Shipping & Returns

    We want you to love your purchase! Our shipping process is quick and reliable, with options that fit your needs. While food items are not returnable, if you have any issues with your order we would be happy to help.

    View Faq
  • Steaming cup of coffee next to our Specialty Coffee Package

    Product Info

    Explore the unique features of each product in our collection. From high-quality materials to thoughtful design, we provide detailed information to help you make the best choice.

    View Faq

Support FAQs

Orders & Support

How can I place an order?

Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.

Can I track my order?

Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.

What if I have questions or need assistance with my order?

We're here to help! If you have any questions or need support regarding your order, we are available to assist you. You can reach out to us through our contact form, or email at sales@cupopaca.com. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.

Can I subscribe for recurring coffee or tea deliveries?

Yes. Our coffee and tea products can be set up as recurring subscriptions with delivery every week, every two weeks, or once a month.

Subscriptions are completely flexible and easy to manage. You’ll be able to skip a shipment, change your delivery schedule, or cancel anytime through your Shop account — no hassle, no commitments.

What are the benefits of subscribing?

Subscriptions are designed to make your routine easier — and a little more rewarding.

With a subscription, you’ll never have to remember to reorder or worry about running out of your favorite coffee or tea. Your order arrives automatically, on your schedule.

You’ll also receive built-in savings based on delivery frequency:

  • Weekly delivery: 15% off (best savings)
  • Every two weeks: 10% off (most popular)
  • Monthly delivery: 5% off

Please note:
Subscriptions are not currently available for 5lb coffee bags. These sizes are
already heavily discounted. If there’s enough interest, we may offer 5lb
subscriptions in the future.

How do I change, pause, or cancel a subscription?

Managing your subscription is simple.

You can update your delivery schedule, skip an order, pause, or cancel anytime by visiting your account here:

https://account.cupopaca.com/pages/6971b1a1-27f6-4c27-b8b0-3009fd3b921d

You’ll be prompted to log into your Shop account, where everything can be managed in just a few clicks.

If you ever need help, you can always reach us directly at: sales@cupopaca.com — we’re happy to help.

Support FAQs

Shipping & Returns

Do you offer international shipping?

At present we do not offer international shipping. Since most of our products are perishable and we are based in the United States we are not selling outside of the USA.

How Long will it take to receive my coffee and tea order?

Add your conAll of our Coffee and Tea products are roasted and distributed by Temecula Coffee Roasters in California. Each coffee order is roast to order which can add more time, but the end result is you get a very fresh coffee that has not sat in a warehouse. Fulfillment typically takes 3 to 5 business days and shipping is usually 2 to 5 days depending on your location. (Typically 2 days in California)tent here

How long will it take to receive my merchandise order?

Most of our merchandise is Print on Demand through Printify. Production typically takes 3 to 7 business days and shipping is 3 to 10 business days depending on the shipping method you choose.

What is your return policy?

We want you to be completely satisfied with your purchase. But due to the perishable nature of most of our products, we can not take returns on any food products.

We are happy to do a refund or replacement if the product you receive is damaged or incorrect.

Kindly refer to our Return and Cancelation Policy on our website for detailed instructions on initiating a refund or replacement.

How do I initiate a refund or replacement?

Please contact us within 7 days of receiving an item if it was damaged and/or was not the correct product.

While it is rare, mistakes can happen during fulfillment. If you do not receive the product that you ordered, we will work with you to get a replacement as quickly as possible.

When possible include photo's of the package if it was damaged during the shipping process and send us an e-mail at sales@cupopaca.com.

What if my order arrives damaged or there is an issue with the product?

We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact us at sales@cupopaca.com. . We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.

Support FAQs

Product Info

Are there alpaca "beans" in your coffee?

No, there are no alpaca beans in our products and there never will be. Alpaca manure is more like rabbit droppings, but a bit larger about the size and look of a coffee bean. It's an ongoing joke in the alpaca industry and we thought it would be fun to inject some humor into a brand like this.

We only carry high quality products, so you can rest easy knowing that you are not only coming along with us on this journey, but also getting some great products with a bit of joy and humor.

What does "Alpaca Coffee Mean?

“Alpaca coffee” is a branding element used to describe coffee inspired by alpaca-themed branding and lifestyle aesthetics. Our coffee contains 100% premium coffee beans and no animal-derived ingredients.

What is Specialty Coffee?

Specialty coffee refers to beans that score 80 points or higher on a 100-point scale by certified coffee tasters. These beans are known for their exceptional flavor profiles, traceable origins, and sustainable farming practices. Our Coffee and Tea vendor, Temecula Coffee Roasters, make sure that all of these meet these high standards, ensuring a premium experience in every cup.

What makes specialty coffee different from regular coffee?

Specialty coffee is scored 80+ on a 100-point scale by certified tasters and involves:

  • High-quality Arabica beans
  • Traceable origins
  • Ethical sourcing
  • Meticulous roasting and brewing It’s about flavor, transparency, and sustainability—not just the caffeine hit

How is specialty coffee graded?

Green coffee beans are inspected for defects and size by the Q-Grading process. After roasting, the coffee is evaluated through "cupping," where experts assess aroma, flavor, body, acidity, and aftertaste. A score is then assigned based on these attributes.

What types of beans are used in specialty coffee?

The most common types are Arabica and Robusta. Arabica beans are preferred for specialty coffee due to their complex flavors and lower bitterness.

Where does specialty coffee come from?

Specialty coffee is sourced from various regions worldwide, including Indonesia (Sumatra and Bali), East Africa, South America and other parts of the world that we are proud to offer. Each region imparts distinct flavors to the beans and we ensure that we have something for everyone.

Is specialty grade coffee good for your health?

Yes! The FDA qualifies coffee consumption is association with reduced risk of conditions such as Type 2 diabetes, Parkinson’s disease, and liver disease. This recognition underscores what coffee lovers have known all along—coffee can be both enjoyable and good for you. Moreover, the health potential of coffee is often influenced by its quality, and that’s where Q Grading plays a pivotal role. Coffees that receive high Q Scores (above 80) are not only more flavorful but also more likely to retain beneficial antioxidants and natural compounds due to better sourcing and processing methods. As the FDA begins to formally acknowledge coffee's health contributions, the emphasis on specialty-grade, Q-rated beans ensures consumers are getting the most out of each cup—both in taste and in wellness.

How much caffeine is in a cup of coffee?

Caffeine content varies by brew method, coffee type, and serving size. On average:

  • Drip coffee: 95–200 mg per 8 oz
  • Espresso: 63 mg per 1 oz shot
  • Cold brew: 100–200 mg per 8 oz (can be higher due to concentration) Robusta beans contain nearly twice the caffeine of Arabica.

What's the difference between Arabica and Robusta coffee?

Arabica: Smoother, sweeter, with notes of fruit and sugar. Less caffeine.

Robusta: Stronger, more bitter, often with earthy or nutty flavors. More caffeine and commonly used in instant coffee or espresso blends for added crema and strength.

How should I store coffee beans to keep them fresh?

Keep beans in an airtight container away from light, heat, moisture, and air. Avoid the fridge or freezer (unless freezing long-term in vacuum-sealed bags). Use beans within 2–4 weeks of opening for optimal flavor.

What do roast levels mean - and which should I choose?

Light roast: Bright, acidic, highlights origin flavors. More caffeine.

Medium roast: Balanced acidity and body. Popular and versatile

Dark roast:Bold, smoky, with lower acidity. Sometimes bitter.

Choose based on flavor preference, not caffeine myths—light roasts actually retain more caffeine than dark!

Can't find an Answer? Get in Touch!